FAQs

Frequently Asked Questions (FAQs)

1. How do I pair my earbuds with my device?

  • Answer: To pair your earbuds, make sure they’re fully charged. Turn them on and activate Bluetooth on your device. Select the earbuds from the list of available devices in your Bluetooth settings. Once connected, you’re ready to use them!

2. How long does the battery last on a full charge?

  • Answer: Our earbuds provide up to 6 hours of continuous playback on a full charge. The included charging case can recharge the earbuds multiple times, offering a total of 7 hours of use before needing to be recharged itself.

3. Can I use the earbuds for calls?

  • Answer: Yes, our earbuds come with a built-in microphone, allowing you to make clear calls without needing to remove them. Simply tap to answer or end a call, and enjoy hands-free communication.

4. Are the earbuds water-resistant or sweatproof?

  • Answer: Our earbuds are rated [IPX4/IPX7/etc.], making them resistant to sweat, rain, and splashes. They're perfect for workouts or outdoor use, but should not be submerged in water.

5. How do I charge my earbuds?

  • Answer: Place the earbuds in the provided charging case, ensuring they make contact with the charging pins. The case itself can be charged using the included USB cable. A full charge takes about 6 hours.

6. Can I use the earbuds while exercising?

  • Answer: Absolutely! Our earbuds are designed for an active lifestyle, with a secure fit and water-resistant features, making them ideal for running, gym sessions, and other workouts.

7. What is the warranty for the earbuds?

  • Answer: Our earbuds come with a 6-month warranty covering manufacturing defects. For more information or to request a warranty claim, please contact our customer support team.

8. How do I clean and maintain my earbuds?

  • Answer: To keep your earbuds in great condition, gently wipe them with a soft, dry cloth. Avoid using harsh chemicals or soaking them in water. For ear tips, use a damp cloth to clean and ensure they’re fully dry before reattaching.

9. Can I return the earbuds?

  • Answer: Yes, you can return the earbuds within 7 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Refunds will be issued to your preferred payment method once the return is processed.

10. Do you ship internationally?

  • Answer: Currently, we only provide shipping within the UAE. We are working on expanding to international shipping in the future.

11. What if I have trouble pairing my earbuds?

  • Answer: If you’re having trouble pairing, try resetting your earbuds by turning them off and holding the power button for 10 seconds. If the issue persists, please refer to the troubleshooting section in the user manual or contact our support team for assistance.

12. How do I track my order?

  • Answer: Once your order is shipped, you will receive an email with a tracking number and link to track your package. You can also check the status of your order in your account on our website.

13. What payment methods do you accept?

  • Answer: We currently offer Cash on Delivery as the only payment method for your convenience and security.

14. How do I contact customer support?

  • Answer: If you have any questions or need assistance, please reach out to our customer support team at Niaveedamjad951@gmail.com or via our contact form on the website.

15. Why should I trust your store?

  • Answer: We are committed to providing high-quality products and a secure shopping experience. Our store is built on trust, transparency, and customer satisfaction. We offer secure payment options, a hassle-free return policy, and dedicated customer support to ensure your experience is smooth from start to finish.

16. How do I know my personal information is safe?

  • Answer: We take your privacy seriously. Our website uses industry-standard encryption to protect your personal and payment information. We do not share your details with third parties without your consent. For more, please review our Privacy Policy.

17. What makes your earbuds stand out from others?

  • Answer: Our earbuds are designed with cutting-edge technology, offering exceptional sound quality, long battery life, and comfort. Whether you’re using them for music, calls, or workouts, they’re built to provide an outstanding experience. Plus, we offer great customer service and a warranty for peace of mind.

18. Are your products genuine and authentic?

  • Answer: Yes, we only offer 100% genuine and authentic products sourced directly from reputable manufacturers. We stand by the quality and authenticity of everything we sell.